HELP & GUIDANCE
Questions, answered clearly.
Find information about fit, UV protection, orders, shipping, returns, and what comes with your Lumira frame.
General questions
Fit, protection, frame contents, and how our collection is selected.
Check the frame measurements listed on each product page. The three key numbers are lens width, bridge width, and temple length. Compare them with the numbers printed inside a pair you already own. If you need help, contact us and we can help you compare measurements.
Yes. Our sunglasses are selected with UV-protective lenses. Product pages will note UV400 protection when applicable.
Each eyewear order includes the frame, a protective case, and a microfiber cleaning cloth. Some orders may also include additional care materials or promotional items when available.
At this time, Lumira Eyewear does not offer prescription lens fulfillment. Our optical frames can be taken to your local optician or optical shop to have prescription lenses made.
Orders ship from California.
Our frames are sourced from trusted eyewear manufacturers and curated by Lumira Eyewear for style, comfort, and everyday wearability. Manufacturing origin may vary by frame and will be listed when available.
Orders & payments
Payment options, confirmations, and order changes.
We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other payment methods available at checkout.
Yes. You will receive an order confirmation email after your purchase. Once your order ships, you will receive a separate email with tracking information.
Orders can only be modified or canceled before they are processed. Please contact us as soon as possible.
Shipping & returns
Processing, delivery, eligible returns, and shipment support.
We accept eligible returns within 14 days of delivery. Items must be unworn, unused, and returned with their original packaging and accessories. Please review our Return Policy for full details.
Orders are processed within 2–3 business days before being shipped.
Lumira offers free U.S. shipping. Standard delivery typically takes 3–7 business days after processing. Delivery times may vary depending on the carrier and destination.
At this time, Lumira Eyewear only ships within the United States.
If your order arrives damaged or is lost in transit, please contact us and we’ll be happy to assist.
STILL NEED HELP?
We’re here to help.
Contact us for guidance with fit, orders, shipping, or returns.